1. Timeframe for Cancellation before Shipment: Customers can cancel orders before they are shipped, usually within 24 hours.After Shipment: Some businesses allow cancellations after shipping but may charge a restocking fee.
2. Refund EligibilityFull Refund: If the order is canceled before shipping.Partial Refund: If the item has already been shipped, refund minus shipping/restocking fees.No Refund: If the product is customized, perishable, or a digital item.
3. Cancellation ProcessCustomers should cancel via their account, email, or customer service.Provide an order ID and reason for cancellation.
4. Exceptions & ExclusionsSome products (personalized, perishable, or digital) may not be eligible for cancellation.Subscription-based services may require advance notice for cancellation.
5. Refund Processing TimeRefunds are typically processed within 5-10 business days via the original payment method.
